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faqs

last update March 2012

Q. How soon after the event will I be able to see my photos?
A. in most cases, photos are available later on the same day as the event. For larger events, it may take until the following day. Latest details are always available on our Web site.

Q. How long will it take for my photos to arrive after I have ordered them?
A. Photo prints and CDs will usually arrive within 5 working days and originals by email within 24hrs but again, allow a little longer at busy times and with larger events. If your order has not arrived and you would like to query this then contact us here.

Q. If I order electronic originals by email, how will they arrive?
A. They are sent in zipped folders each containing a maximum of 4 photographs which are easily opened.

Q. Can I choose to have my electronic originals in commemorative style or full photo format?
A. Both versions are included when ordering electronic originals.

Q. Are the photos on the Web site the actual quality of the finished print?
A. No. These are low resolution thumbnails that have been compressed to reduce file size. This enables us to store thousands of images on our server and also ensure that they are displayed quickly.

Q. What if I enter my number but no photos are found?
A. Be sure to check out the unclassified page for that particular event. This contains all photos where the runnerís number was not visible.

Q. What if my photo arrives and I don't like it?
A. We offer a full 'money back' guarantee. Details can be found here.

Q. How long will photos be kept on the site?
A. Photos will be available for at least 1 year e.g. all events for 2011 will be deleted in January 2013.